About Us

Privacy Policy

Backpack Around Australia's privacy policy will address personal privacy matters, which reflect the requirements of the Privacy Act. The purpose of this policy is to explain in general terms, what sort of personal information Backpack Around Australia collects and what we do with it. At Backpack Around Australia we are committed to ensuring that any personal information is safeguarded and this policy represents Backpack Around Australia's management of personal information.

Please note that when we refer to "you" or "your" in this policy, we are referring to the individual person using this web site, as opposed to other entities such as companies, partnerships and trusts.

Collection of personal information
Backpack Around Australia will only request personal information from a person if it is deemed necessary to do business with you. Most of the information collected will be done so via online forms on our web site. In certain circumstances we may collect personal information by phone or mail.

Backpack Around Australia will not purchase or collect any non-publicly available personal information about you, without your consent. If you do not wish to have your personal information used in this manner of for any other specific purpose, you can e-mail us accordingly.

 

The types of information Backpack Around Australia may collect and how we might use it
The following are examples of the types of personal information Backpack Around Australia may collect.

• When you submit any enquiries, suggestions or recommendations, we will ask for your e-mail address and name. We will not publish any of this information without your approval. We may however use this information to contact you in relation to your enquiry, suggestion or recommendation.
   
• If you complete on online survey, we will generally ask you for your name, e-mail address and sometimes other statistical information about yourself. This is used purely for Backpack Around Australia's own business purposes and none of this information will be given to any other parties without your consent. The only exception to this, would be giving general statistical information, such as traffic and sales patterns to third parties. This information would not contain any personal details, such as your name, e-mail address, postal address or contact phone or fax numbers.
   
• When you make a booking request or enquiry in relation to third party business or product (such as a hostel or tour company), we will ask for your name and e-mail address and forward this to the relevant business or organisation you require information from. We may also use this information to contact you regarding your enquiry.
   
• Backpack Around Australia may use your personal information to notify you about important changes to the Backpack Around Australia web site, special offers that we think you may find valuable, to inform you about any new Backpack Around Australia services, or to notify you about any Backpack Around Australia marketing material. You will have the option on any information we send to you, to notify Backpack Around Australia that you no longer want to receive any information.
   
• If you enter a contest, or any other promotional feature, Backpack Around Australia may ask for your name, e-mail address, postal address and contact phone or fax number, so we can administer the contest or promotional feature and contact winners when relevant. Backpack Around Australia may use this information to conduct marketing of associated products or services to the contestants. In this situation notification would be placed in the terms and conditions of the contest or promotional feature.
   
• Generally e-mail addresses may be collected from web site visitors to monitor who is accessing the web site or using services accessed on the web site and to profile the type of people accessing the web site.

Privacy related to the Message Board on the Backpack Around Australia Web site

The message board has been set up in such a way that the owners of Backpack Around Australia do not have control over most information that is published. Therefore, it is your own personal responsibility to only publish information that you are happy to have published on the World Wide Web. Backpack Around Australia will accept no liability for information that you post on our message board.

Giving your personal information to third parties
We will only provide your personal information to third parties when you are either requesting a booking with that third party, or you want to make an enquiry with that third party. We will not disclose any personal information about you to a third party for any purpose which is not incidental to your use of this web site, without your permission. For the removal of doubt, personal information will not be used for any purpose, which a reasonable person in your position would not expect.

We may provide general statistical information about our customers, such as traffic and sales patterns to third parties. This information would not contain any personal details such as your name, e-mail address, postal address or contact phone or fax numbers.

Backpack Around Australia may release personal information when we believe, in good faith, that such a release is reasonably necessary to comply with the law, or to protect the safety, rights or property of Backpack Around Australia, our users or others.

Backpack Around Australia's security measures to protect personal information.
Unfortunately, no date transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information, which you transmit to us. Accordingly, any information, which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information, such as those listed below.

Computer and Electronic Communications Security
Backpack Around Australia is hosted via a web hosting company. Backpack Around Australia uses their security measures to protect information that is collected from the Backpack Around Australia web site. Other methods of security to protect against unauthorised access include; use of passwords for access to authorised users, limited access to the computer network, virus checking and when required specialised IT support to deal with security issues.

Electronic Communications Security
Transmission of personal information may involve unsecured telecommunication lines. In this situation we will only ask for general personal information such as name and e-mail address, your country of origin, city you live in, age, gender or other information that does not contain your phone number or personal living or postal address. If you wish to give us any of your contact details (phone numbers and address) so we can respond to your query, you will do so at your own risk.

Backpack Around Australia's general policy regarding e-mail content.
Backpack Around Australia will preserve the content of any e-mail you send us if we believe we have the legal requirement to do so.

Notwithstanding any of the above, your e-mail message content may be monitored by us for trouble-shooting or maintenance purposes, or if any form of e-mail abuse is suspected.

All personal information, which we collect, including but not limited to your contact details, is kept confidential to the best of our ability. However, Backpack Around Australia cannot guarantee the security of transmission.

How long do we keep your personal information?
We may archive personal information for a period of seven years following its collection, unless it is required longer.

Access to your personal information
You are entitled to have access to any personal information relating to you, which you have previously supplied to us over this web site, or in relation to this web site. If you require access to your personal information, you should put your request in writing and send it to:

Backpack Around Australia
67/30 Nobbs St
Surry Hills
NSW 2010
Australia

Please specify exactly what personal information you require, so we can retrieve it as quickly and cost effectively as possible. Backpack Around Australia may reserve the right to charge a reasonable fee for the request to access personal information. This fee would cover the reasonable cost of staff to retrieve the information, reasonable cost for photocopying and reproduction. You are entitled to edit or delete such information unless we are required by law to retain it.

Backpack Around Australia's policy regarding personal information of minors under Australian Law.
We consider it the responsibility of parents to monitor their children's use of our web site. Nevertheless it is our policy not to require personal information from persons known to be under the age of 18 years, or offer to send any promotional material to persons in that category.

Backpack Around Australia's use of cookies
Cookies are data files that are stored on a visitors hard drive to record visitor activities. We only use cookies to track site traffic patterns and they do not contain any information to identify you personally. We purely use this information to improve our business and the web site. If you choose not to accept the cookie, generally your browser will allow you to change the settings to prevent the cookie from entering your hard drive.

Complaints handling
If you wish to make a complaint to Backpack Around Australia, please do so in writing and address it to:

Backpack Around Australia
67/30 Nobbs St
Surry Hills
NSW 2010
Australia

Further enquiries in relation to the Privacy Act
If you require any further information on the Privacy Act you can refer to the Australian Privacy Commissioner's web site www.privacy.gov.au

How changes to the Backpack Around Australia Privacy Policy will be notified
Changes will be made from time to time to the Backpack Around Australia's Privacy Policy. This will be mainly due to, but not limited to, changes made in the legal environment, or changes to Backpack Around Australia's operations and/or procedures. When any changes are made to our policy, they will be highlighted in the policy itself. These changes will take effect once they have been published in the web site

Linked web sites
Backpack Around Australia has many links to other web sites. We do not hold any responsibility for privacy issues of these web sites. You should refer to the individual privacy policies of these web sites for further information regarding their privacy policies.

Further enquiries
If you have any further queries about our privacy practices, please click here to e-mail Backpack Around Australia your query, or write to us at:

Backpack Around Australia
67/30 Nobbs St
Surry Hills
NSW 2010
Australia
 

Although we have taken all reasonable care to ensure that the content on this site is correct and accurate, we do advise that the information provided by Backpack Around Australia on this web site be only used as a guide. Changes may have been made after the date the information was published.

Backpack Around Australia is not liable in any way for any inconvenience caused, or expense incurred by the use of the information provided on this site.

Backpack Around Australia disclaims all liability to the maximum extent by law, for any errors, inaccurate information or unauthorised access to personal information. Under no circumstances will Backpack Around Australia accept any responsibility or liability for any damages (incidental, consequential, direct or indirect), including, but not limited to lost profits or savings or damages.

Please note that information provided about third parties on this web site does not indicate in any way that Backpack Around Australia endorses or recommends that third party provider.
 

Exception to Disclaimer
This disclaimer set out in these terms and conditions does not attempt or purport to exclude liability arising under statute if, and to the extent, such liability cannot be lawfully excluded.

Information Service
All information provided by us pursuant to these terms and conditions is provided in good faith. You accept that any information provided by us is general information and is not in the nature of advice. We derive our information from sources which we believe to be accurate and up to date as at the date of publication. We nevertheless reserve the right to update this information at any time. In addition, we do not make any representations or warranties that the information we provide is reliable, accurate or complete or that your access to that information will be uninterrupted, timely or secure. We are not liable for any loss resulting from any action taken or reliance made by you on any information or material posted by us. You should make your own inquiries and seek independent advice from relevant industry professionals before acting or relying on any information or material, which is made available to you pursuant to our information service.

You agree to use our information service for lawful purposes only.
 

Trademarks
Except where otherwise specified, any word or device to which is attached the ™ or ® symbol is a registered trademark. If you use any of our trademarks in reference to our activities, products or services, you must include a statement attributing that trademark to us. You must not use any of our trade marks:

• in or as the whole part of your own trade marks;
• in connection with activities, products or services which are not ours;
• in a manner which may be confusing, misleading or deceptive;
• in a manner that disparages us or our information, products or services (including this web site).

Copyright
Copyright in this web site (including text, graphics, logos, icons and software) is owned or licensed by us. Information procured from a third party may be the subject of copyright owned by the third party. Other than for the purposes of, and subject to the conditions prescribed under, the Copyright Act 1968 (Cth) and similar legislation which applies in your location, and except as expressly authorised by these terms and conditions, you may not in any form or by any means:

• adapt, reproduce, store, distribute, print, display, perform, publish or create derivative works from any part of this web site;
• commercialise any information, products or services obtained from any part of this web site; without our written permission or, in the case of third party material, from the owner of the copyright in that material.

Linked web sites
This web site contains many links to other web sites ("linked web sites"). Those links are provided for convenience only and may not remain current, or be maintained.

We are not responsible for the content associated with linked web sites. Our links with linked web sites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of those linked web sites, or of any information, graphics, materials, products or services referred to, or contained on those linked web sites, unless and to the extent stipulated to the contrary.

Restricted Use
Unless we agree otherwise in writing, you are provided with access to this web site only for your personal use. You are authorised to print a copy of any information contained on this web site for your personal use, unless such printing is expressly prohibited. Without limiting the foregoing, you may not without our written permission on-sell information obtained from this web site.

Termination of Access
Access to this web site may be terminated at any time by us without notice. Our disclaimer will nevertheless survive any such termination.

Governing Law
These terms and conditions are governed by the laws in force in New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of that jurisdiction.

General
We accept no liability for any failure to comply with these terms and conditions where such failure is due to the circumstances beyond our reasonable control. If we waive any rights available to us under these terms and conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion. If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force.